Last Updated: January 2025
1. Acceptance of Terms
By accessing and using the services of Dallas Chimney Sweeps Pros ("Company," "we," "us," or "our"), you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.
2. Services Provided
Dallas Chimney Sweeps Pros provides professional chimney cleaning, inspection, repair, and related services. All services are performed by certified technicians in accordance with industry standards and local regulations.
3. Service Appointments and Scheduling
Appointments are scheduled based on availability. While we strive to accommodate same-day and emergency requests, we cannot guarantee specific time slots. Customers will be notified if scheduling changes are necessary.
4. Customer Obligations
Customers agree to:
- Provide accurate information about their chimney and property
- Ensure safe access to the chimney and work areas
- Disclose any known hazards or special conditions
- Be present or designate an authorized representative during service
- Follow all safety recommendations provided by our technicians
5. Pricing and Payment
All pricing is provided as estimates based on initial assessments. Final costs may vary if additional work is discovered during inspection or service. Payment is due upon completion of services unless other arrangements have been made in writing. We accept cash, checks, and major credit cards.
6. Cancellation Policy
Customers may cancel or reschedule appointments with at least 24 hours' notice without penalty. Cancellations with less than 24 hours' notice may be subject to a cancellation fee.
7. Warranty and Guarantees
We stand behind our work with a lifetime workmanship guarantee on repairs and installations. This guarantee covers defects in our workmanship but does not cover normal wear and tear, damage from misuse, or issues arising from lack of proper maintenance. Specific warranty terms will be provided in writing for each service.
8. Limitation of Liability
While we maintain comprehensive insurance and take every precaution, Dallas Chimney Sweeps Pros shall not be liable for indirect, incidental, or consequential damages arising from our services. Our total liability shall not exceed the amount paid for the specific service in question.
9. Safety Recommendations
Our technicians may provide safety recommendations based on their inspections. While we strongly advise following these recommendations, the final decision rests with the property owner. We are not liable for issues that arise from failure to follow our safety recommendations.
10. Emergency Services
Emergency services are provided on a best-effort basis. While we strive to respond quickly to emergencies, response times may vary based on technician availability, weather conditions, and other factors beyond our control.
11. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Dallas Chimney Sweeps Pros and is protected by copyright laws. Unauthorized use is prohibited.
12. Dispute Resolution
Any disputes arising from these terms or our services shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Dallas County, Texas, in accordance with the rules of the American Arbitration Association.
13. Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.
14. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
15. Contact Information
For questions about these Terms of Use, please contact us at:
Dallas Chimney Sweeps Pros
416 N Tyler St, Dallas, TX 75208
Phone: (469) 326-5299
Email: contact@dallaschimneysweepspros.com
